Learn about how to troubleshoot if the flash won't work or won't turn off.
Applicable to all realme smartphones.
If your flash isn't working
Use Control Center to test the flash. Turn the flashlight off and on. If the flashlight works, do the following:
1. Check the battery level.
2. Flash cannot be turned on when the battery is lower than 15%.
3. Check your flash settings.
4. Open the Camera app, click Image, then click On to turn on flash. When you click Auto, your phone will automatically detect lighting conditions and determine if a flash is necessary.
5. Your phone will disable flash when HDR is enabled. Make sure HDR is turned off.
6. Restart the phone
Restart the phone, and see if you fixed the issue. Press and hold the Sleep/Wake button until the Slide down to power off message appears. Drag the power icon down to turn off the phone. To turn the phone back on, press and hold the Sleep/Wake button until you see the realme logo.
7. Clear the camera's data and cache.
Long-press the Camera icon > App info > Storage usage > Clear data / Clear cache
8. Update the system.
If your flash won't turn off.
Check if the flashlight is turned on. Swipe from the bottom of the screen to open Control Center, then turn off the flashlight.
* Pictures, settings, and paths might differ from those of your phone, but that do not affect the description in this article.
If the above methods still cannot solve your problem, please back up your data in advance, and take the purchase certificate to a nearby realme service center for testing.
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