Problem phenomenon:
When using a third-party app, the other party hears a voice intermittently.
Solution:
There are many reasons for the intermittent call, please check as follows:
1. Check the Phone calls state
Make sure the "Phone Audio" switch is turned on by going to Settings > Bluetooth > Paired Devices > Phone calls.
2. Turn off the player to allow simultaneous playback with other apps
Some music players may cause abnormal voice such as voice noise, silent playback, incomplete voice information playback, etc. when allow simultaneous playback with other apps.
Please turn off this option in the settings of the music player software.
3. Choose a good signal environment
For places with severe interference, this problem may occur. It is recommended to go to an environment with good signal and no electromagnetic interference before making a voice call.
4. Reset the earphone
Press and hold the function button for more than 10 seconds until the indicator light flashes, please reset the earphone and then reconnect it.
If the problem still exists, please bring the product and purchase certificate to the realme service center.