If your Bluetooth audio is cutting out, getting stuck, or lagging while playing music or videos, it is typically due to signal interference, low battery, or a temporary connection cache issue. Please rest assured that this is rarely a hardware defect and can usually be resolved by adjusting the environment or resetting the connection.
I. Signal and Environment
1. Minimize interference and distance
Bluetooth signals can be disrupted by Wi-Fi routers, microwaves, and other electronic devices. Please try moving away from sources of interference and keeping your phone closer to the earphones. Additionally, physical barriers like thick walls or metal objects can block the signal, so please ensure a clear path between devices.
2. Check network buffering
If the sound gets stuck while streaming online music or videos, it may be due to a slow internet connection rather than the Bluetooth device itself. Please try playing a locally stored song or video file. If the local file plays smoothly, the issue is likely caused by network buffering.
II. Connection and Settings
1. Check battery levels
Low power on either the phone or the earphones can weaken the Bluetooth transmission, leading to choppy audio. Please ensure both your phone and your earphones have sufficient charge. If the battery is low, please charge them and try again.
2. Reset Bluetooth connection
A corrupted connection cache can cause audio syncing errors. Please place your earphones back into the charging case and close the lid for 10 seconds, then reopen it to reconnect. If the issue persists, go to Bluetooth settings, select "Unpair" or "Forget this device," and pair them again.
3. Clear background apps and update
Running too many apps in the background can overload the phone's processor, causing audio lag. Please close unused apps to free up memory. We also recommend updating your phone's system software to the latest version to ensure the best Bluetooth compatibility.
If the above steps do not resolve the issue, please back up your data and visit a realme Customer Service Center for further assistance.
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