A slow mobile data connection is usually caused by network congestion, signal interference, or carrier service limits. It is rarely a hardware fault with your phone. Please follow these steps to troubleshoot and improve your internet speed.
I. Network Environment and Carrier Checks
1. Move to a better signal area
Physical obstacles like thick walls, elevators, or basements can weaken the signal. Additionally, being in a crowded place like a stadium can lead to network congestion because many people are using the same tower. Try moving to an open area or near a window to see if your signal bars increase and speed improves.If the signal of the phone is always poor, please check How to fix weak or unstable phone signal
2. Check your data plan and carrier status
Mobile carriers often reduce data speeds once a monthly usage limit is reached. Ensure that your mobile account has a sufficient balance and that you have not exceeded your high-speed data allowance. You can contact your carrier to verify if there are any network outages or restrictions on your service.
II. Device Settings and System Optimization
1. Refresh the network connection
Turn on Airplane mode for 10 seconds and then turn it off to force the phone to search for the strongest signal. If the speed remains slow, restart your phone. A restart clears temporary cache and refreshes the network background processes which can resolve speed issues.
2. Reset Network Settings and check VPN
Incorrect network settings or active VPNs can significantly reduce internet speed. Go to Settings, search for Reset Network Settings, and confirm the reset. This will restore mobile data configurations to their default state without deleting your photos or files. Also, ensure any third-party VPN or proxy apps are closed or uninstalled.
If the network speed is still slow after trying these solutions, please back up your important data and visit an authorized realme Service Center with your proof of purchase. Our engineers will provide a professional inspection to resolve the issue for you.