If you are experiencing poor sound quality, intermittent audio, or connection issues, please do not worry. These issues are often related to wearing habits, the environment, or software settings. Please try the following steps to optimize your experience.
I. Daily Usage and Maintenance
1. Adjust fit and choose the right ear tips
Please choose the ear tip size that best fits your ears. Adjust the wearing position to ensure the earbuds sit snugly in your ear canal. A tight seal is essential for the best sound quality and noise isolation.
2. Clean the earbuds regularly
We recommend cleaning your earphones once a week. Use a clean, dry, pointed cotton swab to gently brush dirt and earwax away from the earphone grille, then wipe with a soft cloth. Blockages can significantly reduce volume and audio clarity.
3. Ensure sufficient power
Low battery levels can sometimes affect performance. Please make sure your earphones are fully charged before use.
II. Software, Signal, and Settings
1. Update firmware
Please check the app settings and ensure your earphones' firmware is updated to the latest version for the best performance and stability.
2. Check the audio source
The quality of the music file and the player app matters. We recommend playing high-quality or lossless music. If the sound is poor, try a different app or device (phone/tablet) to see if the issue is with the audio source itself.
3. Avoid signal interference
If you are in an area with a weak signal or strong interference (like crowded places or near microwaves), call audio may become choppy. Please move to an area with a stronger signal or less interference to restore clear audio.
4. Reset the earphones
If the issue persists after checking the above, please try resetting your earphones and pairing them again to clear any connection glitches.
If these steps do not resolve the issue, please visit a realme Customer Service Center for further assistance.