Troubleshooting Steps
Common update methods for built-in apps include system OTA upgrades, which update the app accordingly, and via app stores (such as Google Play or App Market).
Steps:
1. Examine the Google Play situation, checking if the software is upgradeable in the Google Play Store.
2. Checking if the software is upgradeable in the App Market.
3. Check for system version updates, reviewing the user's current system version. Verify if the system version supports OTA upgrades.
If none of the above methods can locate the user's app or a new version, it indicates that the current app does not support upgrades and may have been delisted or no longer supports updates.
Note that app upgrade timings may differ across regions and models.
If the above cannot solve your problem, please contact realme customer service for help.