Causes:
1. The phone itself cannot access the Internet with mobile data. When the phone itself cannot access the Internet, the hotspot function cannot be used normally.
2. Some devices do not support the high Wi-Fi protocol.
3. Abnormal personal hotspot.
4. Abnormal phone network settings.
Solutions:
1. Please make sure that the network connected to the phone can access the Internet normally.
2. Some devices do not support the high Wi-fi protocol. It is recommended that you pull down the Notification bar > long press the personal hotspot > Hotspot settings > turn off the Wi-fi6 protocol hotspot.
3. It’s recommended that you turn off and on the personal hotspot to try again.
4. It’s recommended that you reset the network settings.
realme UI 7.0 & 6.0: Settings > System & updates > Back up & reset > Reset Phone > Reset network settings/Reset network and Bluetooth settings
realme UI 5.0 & 4.0 & 3.0: Settings > System/Additional Settings > Back up and reset >Reset Phone > Reset network settings
realme UI R & Go & S & T & U Edition: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
If the above methods do not solve your problem, please back up your data and visit the nearest realme customer service center for testing.