If your phone speaker has no sound, it is usually due to settings, a software conflict, or a specific audio file issue. Don't worry—in most cases, a simple adjustment will fix it. Please try the following steps:
I. Check System Settings and Status
1. Exit Headphone Mode or Bluetooth Connection
Check the status bar at the top of your screen for a headphone icon. If you see one, your phone is in headphone mode, sending audio to a headset instead of the speaker. Please unplug any wired headphones or turn off Bluetooth in your settings to disconnect wireless headphones, then test the speaker again.
2. Adjust Volume and Turn Off "Do Not Disturb"
Go to Settings > Sound & Vibration and make sure the Media Volume is turned up and not muted. Also, please check and turn off Do Not Disturb mode to ensure the system isn't silencing the speaker.
II. Check Software and Files
1. Test Different Files and Apps
Try using a different music or video app and playing a different file. If there is no sound only with a specific app or file, your speaker hardware is fine, and the issue is likely an incompatible app or a corrupted file.
2. Restart Your Phone
If the settings above are correct, your phone might have a temporary software glitch. Please restart your phone to let the system reload, then try playing audio again to see if the speaker is working.
If these steps do not solve the problem, please back up your data and bring your proof of purchase to a realme Customer Service Center. Our professional engineers will be happy to inspect your device and assist you.