Video lag or buffering while watching videos is usually caused by network conditions, video quality settings, app versions, or the video file itself. Please follow the steps below to troubleshoot and optimize your viewing experience.
I. Optimizing Online Videos and Live Streaming
1. Check Network and Adjust Quality
Online streaming relies heavily on a stable internet connection.
Network: If your signal is weak, try switching to a more stable Wi-Fi connection or a 5G network.
Quality: In the video player settings, try lowering the video quality (e.g., changing from 4K/1080P to 720P) to reduce buffering time.
2. Check Server Status and Update the App
Some lag is caused by unstable servers on the video platform or outdated apps.
Comparison Test: Try playing a video in a different app. If other apps work fine, the issue is likely with the specific video app's server.
Update App: Go to the App Market and update the video app to the latest version to ensure better performance and compatibility.
II. Optimizing Local Video Playback
1. Switch Players or Decoding Modes
Different video formats (like MKV or AVI) require specific decoders.
Try a New Player: If the built-in player lags or the screen glitches, try downloading a popular third-party video player.
Change Decoding: In your video player's settings, try switching between "Software Decoding" and "Hardware Decoding" modes.
2. Manage High-Quality Video Files
Playing videos with very high bitrates or 4K/8K resolutions requires high performance from your phone.
Lower Quality: If the lag only happens with high-spec videos, try using a video editor to lower the resolution or bitrate before watching.
Check for Corruption: If a video always freezes at the exact same timestamp, the file is likely corrupted or the download was incomplete. Please try downloading the file again.
If the above methods do not solve your problem, please back up your data and contact the realme Customer Service Center for assistance.
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