To protect user privacy and security, the lock screen password is encrypted using an irreversible algorithm. Therefore, if you forget your lock screen password, you will be unable to unlock your phone and view its contents, nor will you be able to retrieve the password through any other means.
We sincerely apologize for this and ask for your understanding. You can try the following steps:
Step 1: Try to unlock your phone/pad using methods such as facial recognition or fingerprint unlocking first
If you only have a lock screen password, please refer to the following steps:
1. Confirm the password is correct
Lock screen passwords include pattern passwords, numeric passwords, and mixed passwords. When entering a mixed password, please pay attention to distinguishing between uppercase and lowercase letters, underscores, etc., to avoid errors that prevent you from accessing the system.
2. Confirm the password has not been changed
We suggest you carefully recall whether you changed your password, or confirm with friends and family whether someone else changed the lock screen password when you were not carrying your phone.
3. Confirm if multiple users are used
If your lock screen is a sub-user interface, the primary user password cannot unlock it. Please switch to the primary user and try unlocking again. You can restart your phone, switch to the main user account, and try to unlock it. The phone will default to the primary user account after restarting.
Step 2. If none of the above methods can help you recover your password, you can reset your phone in Recovery mode (Note: Data on your phone will be lost after resetting).
a. For realme UI 1.0 (Android 10) & realme R & S & T & Go & U Edition & realme Pad Mini & realme Pad
Please visit the customer service center along with the valid proof of purchase.
b. For realme UI 2.0 & 3.0 & 4.0 & 5.0 & 6.0 & 7.0 & realme Pad X
1. Turn off the phone, while long pressing the power button and volume down button, the phone vibration can be released, and the phone automatically enters the Recovery mode.
2. Please select your preferred Language.
3. Select Wipe data > Format data > Enter the verification code > Click Format > Once the Format Complete the message will appear "Wiped successfully".
Note:
After clearing data and powering on, if prompted to activate the phone, please enter your Google account password to proceed to the next step. If you have forgotten your Google account password, please go to the Google sign-in page https://accounts.google.com/signin/recovery and click "Forgot password" to reset your Google account.
If the issue remains unresolved, take your device and proof of purchase to an authorized realme Service Center for assistance.