Try the steps below to fix problems with Google Play. It may help if:
1. You are not able to download or install apps or games from the Google Play Store.
2. You are not able to download music, movies, TV shows, or other content from Google Play.
3. The Google Play Store app won't open or load, or crashes after it opens.
4. Downloads & app updates get stuck and won't finish.
Solutions：
1. Update Play Store.
Path: Open Google Play Store > Click on the account on the top right > Settings > About > Play Store version. If an update is available, Play Store will start updating automatically. If your Play Store is up to date, you will receive a pop-up saying, "Google Play Store is up to date."
2. Clear the cache and data for Google Play services, Google Play Store, and Google Play services for AR.
realme UI 7.0 & 6.0 & 5.0 & 4.0 & 3.0: Settings > Apps > App Management > Google Play Store/Google Play services > Storage usage then click Clear data & Clear cache.
realme UI R & S & T & Go & U Edition: Settings > Apps & notifications/App > App info > Google Play Store/Google Play services > Storage & cache then click Clear data & Clear cache.
Note: Your Google account might log out after clearing data. It is advised to remember your Google account and password before performing this step.
3. Check your Internet connectivity.
Make sure that your phone is connected to a network and able to access the Internet. Try using an Internet browser to open any website and see if it loads. If it doesn't, change to another network or contact your Internet provider for help.
4. Check App download preference.
Open Google Play Store > Click on the account on the top right > Settings > Network preferences > App download preference > select Over any network.
5. Change network permission settings for Google Play services and Google Play Store.
realme UI 7.0 & 6.0 & 5.0 & 4.0 & 3.0: Settings > Mobile Network > Data usage > Network access > Google Play Store > Wi-Fi & Mobile Data
realme UI 2.0 & 1.0: Settings > SIM card & Mobile Network > Data usage > Network permissions > Google Play Store > Wi-Fi & Mobile Data.
realme UI R & S & T & Go & U Edition: Support Wi-Fi & Mobile Data by default. Repeat for Google Play Store and Google Services Framework.
6. Check your Internal Storage.
If your device is running out of space, it can stop apps from downloading & installing. So, it is recommended to have at least 1 GB of space free in your device.
realme UI 1.0 and above versions: Settings > search Storage in the search bar > Storage.
realme UI R & S & T & Go & U Edition: Settings > Storage.
7. Sync time
realme UI 7.0 & 6.0: Settings > System & updates > Date & Time > enable Set time automatically.
realme UI 5.0 & 4.0 & 3.0 & 2.0: Settings > Additional/System setting > Date & Time and enable Set Automatically.
realme UI R & Go & T & S & U Edition: Settings > System > Date & Time and enable Use network-provides time.
Google Play Services sync with their master servers to send and receive data, to do this your device time and date should be correctly set.
8. Restart the phone and reset the phone system settings.
realme UI 7.0 & 6.0: Settings > System & updates > Back up & reset > Reset Phone > Reset all settings.
realme UI 5.0 & 4.0 & 3.0: Settings > System/Additional Settings > Back up and reset > Reset Phone > Reset all settings
realme UI 2.0 & 1.0: Settings > Additional Settings > Backup & Reset > Erase all data(factory reset) > Reset system settings only
realme UI R & Go & S & T & U Edition: Settings > System > Reset options > Reset WiFi, mobile & Bluetooth.
9. Try to remove and add your Google Account on your device.
10. Update your system version to try.
Note: If you are using a contract phone, the phone will be locked if you do not pay the fee on time during the contract period. And cannot download apps.