If audio still plays through the speaker even after connecting headphones, it is usually due to a loose connection, settings not switching over, or compatibility issues. Don't worry—this can often be fixed with a few simple checks. Please try the steps below:
I. Check Headphone Connection and Accessories
Confirm the connection status
For wired headphones: Check if your phone case is blocking the plug. Make sure it is fully inserted into the jack, and try gently rotating the plug to ensure a good connection.
For Bluetooth headphones: Make sure they are sufficiently charged. Try unpairing and reconnecting them in your Bluetooth settings to ensure the audio channel has successfully switched to the headphones.
2. Test with different headphones
If possible, try connecting a different pair of working headphones to your phone. If the sound plays correctly through the new headphones, your original pair may be incompatible or faulty, and we recommend replacing them.
II. Check Specific Settings and Status
1. Check app-specific settings
If this issue only happens in specific apps (like WeChat voice calls), check the app settings for features like "Switch to receiver when held to ear" (or similar) and turn it off. This prevents sensors from accidentally switching audio back to the receiver or speaker.
2. Restart to clear glitches
Using the phone for a long time can sometimes cause temporary errors with audio drivers. Please restart your phone to reload the system, then reconnect your headphones to see if the audio output returns to normal.
If the steps above do not solve the problem, please back up your data and bring your proof of purchase to a realme Customer Service Center. Our professional engineers will be happy to inspect your device and assist you.
Note: To ensure you do not miss calls, incoming ringtones will play through the phone speaker even when headphones are connected. This is a normal system design, not a malfunction.