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1. Check if the external USB hub is connected. If so, please remove it first.
2. Re-plug after unplugging the USB drive
3. Try changing the USB port
4. Please reboot the TV, clear cache, back up all the data and flash back to the official latest system version
If it still cannot be solved, please apply for after-sales service by calling at Toll-free no. 18001022777
Article Reference
Official Realme documented guide #2020679
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